SHIPPING POLICY

ORDER PROCESSING

Orders are generally prepared for dispatch within 24–48 business hours, subject to product availability, order volume, and verification requirements.

SHIPPING CHARGES

Any shipping charge applicable to your order will be displayed at checkout before you place the order.

Free-shipping thresholds, cash-on-delivery fees, or other delivery charges apply only if shown on our website or at checkout. Offers on other websites do not apply to Alco Enterprises.

ESTIMATED DELIVERY TIME

Delivery time depends on your delivery address, courier service, product availability, and other operational factors. An estimated delivery window, where available, will be shown at checkout or communicated after dispatch.

Delivery estimates are indicative and may change due to weather, service disruptions, remote locations, public holidays, or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

When tracking details are available from our courier partner, we will share them using the contact information provided with your order. Tracking updates may take some time to appear after dispatch.

DELIVERY ADDRESS AND CONTACT DETAILS

Customers are responsible for providing a complete and accurate shipping address and a reachable phone number. Please contact us as soon as possible if you notice an error. We may not be able to change the address after dispatch.

FAILED DELIVERY AND UNDELIVERED ORDERS

If a delivery attempt fails because the address is incomplete, the recipient is unavailable, or the courier cannot reach the recipient, the courier may make another attempt or return the parcel to us, depending on its process.

If a parcel is returned, delayed, or marked undeliverable, contact us so we can review the shipment and explain the available next steps. Any additional shipping charge, refund, or reshipment will be handled according to the circumstances and applicable law.

DELAYS, DAMAGE, OR MISSING ITEMS

If your order appears delayed, arrives damaged, or contains missing or incorrect items, contact us promptly with your order number and relevant photographs where applicable. We will review the issue and coordinate with the courier or other service provider as needed.

CASH ON DELIVERY (COD)

Cash on delivery is available only if the option is displayed at checkout for your order and delivery location. Any COD fee, if applicable, will be shown before you confirm the order.